Other providers are using older cable TV and telephone facilities and older technologies which are pushed to their capacity limits. State of the art fiber optics 'all the way' to your premise allows Vitalink services to be consistently fast.
You will hear other ISPs claim that they have the fastest internet. When compared to Vitalink, that is simply not true. Independent tests have compared Vitalink with dozens of other internet providers and the results show by far that Vitalink service is fastest.
Pay close attention when other ISPs advertise their internet speeds. They will talk about super fast download speeds but rarely mention their upload speeds. That is because their upload speeds are only a fraction of their download speeds. Monitoring security cameras remotely and uploading videos require more upload speeds and our upload and download speeds are the same.
Our competitors claim they use fiber too. However, they bring fiber to the neighborhood which is shared among you and all of your neighbors. You may see higher speeds at certain hours of the day or when the neighbors are are away. Your Vitalink fiber connection is not impacted by your neighbor's use.
Vitalink has built a solid and highly redundant and reliable core network. We connect to multiple upstream providers and constantly work to deliver your traffic via the shortest path to it's destination.
Some ISPs will begin slowing your internet down after you use a certain amount of data. Vitalink does not throttle your internet speeds.
Some people have to track their monthly internet usage because the bill goes up if you hit a certain limit. Vitalink offers unlimited data with no caps.
Our competitors often brag that they offer a lower price than Vitalink. They then add undisclosed fees, increase rates and charge for modems and other devices they may require. Vitalink discloses our prices up-front. We won't jack up your rates when your contract term ends.
Many companies require you to subscribe to multiple services to get the one you want. Why pay for a land line if you don't need it? Why pay for cable TV if you only view streaming content? Vitalink allows you to only purchase the services you need.
Vitalink believes strongly in supporting local businesses. We employ local staff and patronize our neighborhood businesses. Customer Service and Tech Support is provided promptly and from local technicians.
A modem is a device that MODulates and DEModulates data signals and converts them into a format suitable for transmission. Cable modems and DSL modems are often used to convert the data. This is an additional device within the data path and the conversion process takes time. Vitalink does not use or need to convert your data for transmission over our fiber optic lines.
Vitalink installed our first FTTH network in 2004 and have been working to fine tune and improve it ever since. There were very few companies doing FTTH when we started and our experience allows us to deliver a solid and quality product to our customers. There are very few people in the FTTH industry that have veen doing this as long as we have.
Copper and coax lines used by other providers are affected by moisture and temperature swings. Satellite dishes are impacted by clouds and ice buildup. Fiber optic service operates perfectly under all these conditions.
Traditional cable TV internet providers have built-in rate increases over time. Either a discount has expired, a new fee is imposed or your contract expires and you see a big jump in your bill. Often, once you've decided to switch to a faster and more reliable provider and call to cancel service, they will offer you better pricing to stay. Vitalink loves our long-term customers and do not believe in penalizing them for being a customer too long. You don't have to threaten us to get and keep a great rate.
Vitalink staff is not routinely scheduled to work at our offices on evenings, weekends and holidays. We think promoting time with families is important. That doesn't mean we do not work evenings, weekends or holidays. On-call techs monitor our network, email and voicemail regularly and respond promptly based upon the severity of issues. We might call you back from a family picnic or our kid's birthday party. You might hear our dog or baby in the background but we will typically respond sooner than some providers answer their phones.