Are all devices not connecting or just one? Are wired devices working but not wireless ones?
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Is the issue with all calls or just one particular number? Is there a dial tone? Is it possible call forwarding was enabled?
Were any VITALink devices unplugged? Was there a power outage?
Need more bandwidth or another phone line? Contact us to make changes to your services.
Have you added more devices to your home network, using more bandwidth? Is the router an older model that does not have the latest Wi-Fi technology?
Has a firewall been added or device settings changed that could be preventing access to certain sites? Have you checked for spyware/malware infections?
The layout of and the building materials used in your home can affect the Wi-Fi signal strength. You may want to consider a mesh Wi-Fi solution that extends coverage for your devices.
Make sure your VITALink equipment is plugged into a working power outlet. A flipped breaker and or an unplugged power strip are frequent culprits for service issues.
A large number of connectivity issues can be fixed simply by disconnecting the power cord from your Wi-Fi router for 15 seconds and then plugging it back in.
If your wireless devices are not connecting, try testing using a device like a PC, laptop or game console with an Ethernet connection.
Check the indicator lights on the VITALink equipment to make sure it is getting power and not on battery power.
If you are having service issues, you may want to check for any broken power or cable lines in your area. Also, some lines are run underground. Have you noticed anyone digging in your area that may have damaged the fiber?
One way to check if an outage is affecting an entire area or just yours is to ask your neighbors if they are experiencing any issues.
If you're experiencing a slow connection, you can run a speed test here and make note of the ping, download and uploads speeds.
Slow internet performance can also be hampered by a malware or spyware on your device. Please make sure your security software is up to date and run scans regularly.
If you notice that your computer is not connecting to the Internet, try testing with another device (another PC, a tablet, etc.). If it works then you can troubleshoot the non-working device.
Vitalink staff is not routinely scheduled to work at our offices on evenings, weekends and holidays. On-call techs monitor our network, email and voicemail regularly and respond promptly based upon the severity of issues. Please leave a voicemail after hours and we will typically respond sooner than some providers answer their phones.