Common Tech Support Tips & Tricks
Verify There is Power To VITALink Equipment
Verify There is Power To VITALink Equipment
Verify There is Power To VITALink Equipment
Make sure your VITALink equipment is plugged into a working power outlet. A flipped breaker and or an unplugged power strip are frequent culprits for service issues.
Reboot Your Router
Verify There is Power To VITALink Equipment
Verify There is Power To VITALink Equipment
A large number of connectivity issues can be fixed simply by disconnecting the power cord from your Wi-Fi router for 15 seconds and then plugging it back in.
Test From A Wired Device
Verify There is Power To VITALink Equipment
If your wireless devices are not connecting, try testing using a device like a PC, laptop or game console with an Ethernet connection.
Check the lights on VITALink Equipment
Are There Any Known Lines down, Trees Down or Digging In Your Neighborhood?
Check the indicator lights on the VITALink equipment to make sure it is getting power and not on battery power.
Are There Any Known Lines down, Trees Down or Digging In Your Neighborhood?
Are There Any Known Lines down, Trees Down or Digging In Your Neighborhood?
Are There Any Known Lines down, Trees Down or Digging In Your Neighborhood?
If you are having service issues, you may want to check for any broken power or cable lines in your area. Also, some lines are run underground. Have you noticed anyone digging in your area that may have damaged the fiber?
Talk To Your Neighbors
Are There Any Known Lines down, Trees Down or Digging In Your Neighborhood?
Are There Any Known Lines down, Trees Down or Digging In Your Neighborhood?
One way to check if an outage is affecting an entire area or just yours is to ask your neighbors if they are experiencing any issues.
Perform A Speed Test and Document The Results
Keep, Firewall, Anti-Virus and Anti-Malware Software Up-To_Date
Keep, Firewall, Anti-Virus and Anti-Malware Software Up-To_Date
If you're experiencing a slow connection, you can run a speed test here and make note of the ping, download and uploads speeds.
Keep, Firewall, Anti-Virus and Anti-Malware Software Up-To_Date
Keep, Firewall, Anti-Virus and Anti-Malware Software Up-To_Date
Keep, Firewall, Anti-Virus and Anti-Malware Software Up-To_Date
Slow internet performance can also be hampered by a malware or spyware on your device. Please make sure your security software is up to date and run scans regularly.
Test With A Different Device or Browser
Keep, Firewall, Anti-Virus and Anti-Malware Software Up-To_Date
Test With A Different Device or Browser
If you notice that your computer is not connecting to the Internet, try testing with another device (another PC, a tablet, etc.). If it works then you can troubleshoot the non-working device.